Sales & Refund Policies
Returns and Refunds
We accept returns of new and unused items ordered directly from arizeruk.com for up to 30 days from the date of purchase. Before returning an item, please contact us at [email protected] with your order number and reason for return.
Refunds are issued once we’ve received and inspected the return. Shipping and handling costs are non-refundable.
We do not accept returns or issue refunds for:
- Used products or parts
- Batteries (new or used)
- Damaged or defective items
- Items not purchased directly from arizeruk.com
If you experience an issue with a product, please contact us for troubleshooting or warranty service.
Order Changes and Cancellations
Orders are processed quickly, so changes or cancellations are not always possible after payment. If you need assistance, contact us as soon as possible at [email protected] with your order number. We will do our best to help.
Damaged Items
Glass components are not covered under warranty, but if any item arrives broken, contact us with your order number and a photo of the damage. We’ll work with you to resolve the issue.
Pricing and Currency
All prices on arizeruk.com are listed in British Pounds (GBP). We reserve the right to adjust pricing and correct errors at any time.
Order Acceptance
Order confirmations are sent automatically when you complete checkout, but this does not guarantee acceptance. We reserve the right to cancel or limit any order and may request additional information before processing. If your order is cancelled after payment, a refund will be issued.
We only sell to end-user customers. Orders suspected for resale may be cancelled.
Exchanges and Upgrades
We do not offer exchanges or product upgrades. If you ordered the wrong item and it is new and unused, return it for a refund, then place a new order for the correct item.
Product Availability
Product availability and quantities may be limited at any time. We reserve the right to change availability without notice.
Age Verification
We use a third-party service (e.g. AgeChecker) to verify the age of customers as required by UK law. Your name, address, and date of birth may be collected and verified. Photo ID, if submitted, is deleted after verification.
Shipping and Delivery
At checkout, shipping costs and delivery options will be shown before completing your order. Estimated delivery times apply from the day of dispatch, not the day of order, and exclude weekends and holidays.
Once your order ships, you will receive an email with tracking details (if applicable). You can also find this in the My Account section of the website.
If your selected shipping method requires a signature, and no one is available at the time of delivery, a missed delivery card will be left with instructions for redelivery or collection. If no signature is required, your parcel may be left in a safe place.
Delivery times are estimates only. While we dispatch promptly, we are not responsible for delays once the parcel has been handed to the courier. If your order is significantly delayed, please email [email protected] with your order number and the details of your concern, and we’ll do our best to help.
Missed Deliveries and Delays
If your shipping method requires a signature and you are unavailable at the time of delivery, a card will be left with instructions for redelivery or collection. If no signature is required, the item may be left in a safe place.
Arizer UK is not responsible for shipping delays once an order has left the warehouse, but we will help resolve any issues. If your package is late, contact us with your order number at [email protected].
Wholesale and Retail Inquiries
For wholesale opportunities, please email [email protected] with your business information.
If you have questions about a third-party retailer, email [email protected] with a link to the shop so we can confirm if they are authorized.
